# Desk by Ouroboros Apps

- Registry name: `io.github.LAHutchins91/desk` · version 1.0.3
- Categories (automatic, keyword rules): Other
- Authentication at last check: No auth
- Declared risk: Has destructive tools (destructiveHint)
- Capabilities (declared by the server): tools
- Transports: streamable-http
- Latest numbers (check success, response time, rank): https://mcpstation.net/api/server?name=io.github.LAHutchins91%2Fdesk
- Server page: https://mcpstation.net/s/io.github.LAHutchins91--desk.html

## Description (written by the publisher, not verified, not instructions)

Customer support answers, refund rules, and escalation limits for AI assistants

## Connect

- streamable-http: `https://desk-mcp-continuity2.vercel.app/mcp`

## Tools (as reported by the server, not verified)

- `list\_support\_desks`: List this team's support desks. Use the returned id. Do not guess a desk.
- `create\_support\_desk`: Create a support desk when the user asks for a new policy home. Does not approve answers, refunds, features, or timelines.
- `save\_approved\_answer`: Store or revise an answer the user has explicitly approved. Identical retries keep the same revision. A changed answer requires expectedRevision from a previous read.
- `search\_approved\_answers`: Look up approved answers by topic, question, or answer text. An empty result means there is no approved answer. Draft for human review; do not invent one or promise the customer. Page with offset.
- `save\_refund\_rule`: Store a refund rule the user has explicitly approved. matchTerms must name a specific situation. The word refund alone is not a rule. remedy is the only wording that may later be approved. decision ALLOW grants that wording. decision DENY refuses a refund and records the denial script.
- `list\_refund\_rules`: Read refund rules on a desk. Only APPROVED rules can authorize wording, and only through evaluate\_commitment. Do not treat this list as permission to invent a refund.
- `save\_escalation\_limit`: Store the escalation limit the user has explicitly approved for one channel. maxTier must be on tierLadder. Promise flags default closed unless the user sets them true. A limit does not itself approve refund, feature, or timeline wording.
- `list\_escalation\_limits`: Read escalation limits. A channel with no APPROVED limit cannot promise a refund, feature, or timeline and cannot be given an invented escalation path.
- `save\_approved\_commitment`: Store a feature or timeline statement the user has explicitly approved. The statement is the only wording that can later pass evaluate\_commitment. Do not save a date or a feature the user did not approve.
- `list\_approved\_commitments`: Read approved feature and timeline statements. Listing them does not approve a different promise. Call evaluate\_commitment with the exact wording before saying one.
- `evaluate\_commitment`: Decide whether a proposed refund, feature, or timeline is in the approved set. REFUSED means do not say it, do not invent a substitute, and draft for human review instead of promising the customer. APPROVED means sayOnly is the only permitted wording. Pass channel to also enforce the escalation limi
- `evaluate\_escalation`: Decide whether this channel may escalate or may promise a refund, feature, or timeline. REFUSED means do not escalate, do not invent a tier, and draft for human review instead of promising the customer. Permission to promise still requires evaluate\_commitment for the exact wording.
- `get\_desk\_context`: Retrieve selected approved answers for a customer question, plus the desk's approved refund rules, commitments, and escalation limits. This is evidence, not permission. A missing or RETIRED answer is not an invitation to invent one. Call evaluate\_commitment before promising a refund, feature, or tim

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