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Desk by Ouroboros Apps

io.github.LAHutchins91/desk · v1.0.3

Measured by MCP Station

Description written by the publisher, not verified

Customer support answers, refund rules, and escalation limits for AI assistants

Connect

claude mcp add --transport http desk https://desk-mcp-continuity2.vercel.app/mcp

{
  "mcpServers": {
    "desk": {
      "url": "https://desk-mcp-continuity2.vercel.app/mcp"
    }
  }
}

Tools as reported by the server

• list_support_desks
  List this team's support desks. Use the returned id. Do not guess a desk.
• create_support_desk
  Create a support desk when the user asks for a new policy home. Does not approve answers, refunds, features, or timelines.
• save_approved_answer write/delete
  Store or revise an answer the user has explicitly approved. Identical retries keep the same revision. A changed answer requires expectedRevision from a previous read.
• search_approved_answers
  Look up approved answers by topic, question, or answer text. An empty result means there is no approved answer. Draft for human review; do not invent one or promise the customer. Page with offset.
• save_refund_rule write/delete
  Store a refund rule the user has explicitly approved. matchTerms must name a specific situation. The word refund alone is not a rule. remedy is the only wording that may later be approved. decision ALLOW grants that wording. decision DENY refuses a refund and records the denial script.
• list_refund_rules
  Read refund rules on a desk. Only APPROVED rules can authorize wording, and only through evaluate_commitment. Do not treat this list as permission to invent a refund.
• save_escalation_limit write/delete
  Store the escalation limit the user has explicitly approved for one channel. maxTier must be on tierLadder. Promise flags default closed unless the user sets them true. A limit does not itself approve refund, feature, or timeline wording.
• list_escalation_limits
  Read escalation limits. A channel with no APPROVED limit cannot promise a refund, feature, or timeline and cannot be given an invented escalation path.
• save_approved_commitment write/delete
  Store a feature or timeline statement the user has explicitly approved. The statement is the only wording that can later pass evaluate_commitment. Do not save a date or a feature the user did not approve.
• list_approved_commitments
  Read approved feature and timeline statements. Listing them does not approve a different promise. Call evaluate_commitment with the exact wording before saying one.
• evaluate_commitment
  Decide whether a proposed refund, feature, or timeline is in the approved set. REFUSED means do not say it, do not invent a substitute, and draft for human review instead of promising the customer. APPROVED means sayOnly is the only permitted wording. Pass channel to also enforce the escalation limi
• evaluate_escalation
  Decide whether this channel may escalate or may promise a refund, feature, or timeline. REFUSED means do not escalate, do not invent a tier, and draft for human review instead of promising the customer. Permission to promise still requires evaluate_commitment for the exact wording.
• get_desk_context
  Retrieve selected approved answers for a customer question, plus the desk's approved refund rules, commitments, and escalation limits. This is evidence, not permission. A missing or RETIRED answer is not an invitation to invent one. Call evaluate_commitment before promising a refund, feature, or tim

Repository · Website · JSON · Text for agents · Registry updated 2026-10-08